This privacy notice tells you what to expect us to do with your personal information.
We collect or use the following information to provide services and goods, including delivery:
Names and contact details
Addresses
Purchase or account history
Payment details (including card or bank information for transfers and direct debits)
Website user information (including user journeys and cookie tracking)
We collect or use the following information for the operation of customer accounts and guarantees:
Names and contact details
Addresses
Payment details (including card or bank information for transfers and direct debits)
Purchase history
We collect or use the following information for service updates or marketing purposes:
Names and contact details
Marketing preferences
We collect or use the following personal information for dealing with queries, complaints or claims:
Names and contact details
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
Your right to erasure – You have the right to ask us to delete your personal information. Read more about the right to erasure.
Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
Your right to object to processing – You have the right to object to the processing of your personal data. Read more about the right to object to processing.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for collecting or using personal information to provide services and goods are:
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
We collect user’s name, contact details, address, and payment details for the purpose of delivering physical products.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
We collect the user’s name, contact details, address, payment details, and purchasing history for allowing the customer quicker checkouts and a detailed description of their orders.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
We collect user’s name and contact details to provide newsletters from the company.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
We collect the user’s name, and contact details to follow up on queries (including submissions), complaints, or claims.
We collect the user’s IP address to ensure website security against DDoS and Spam.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Directly from you
Order and transaction records — retained for 7 years from the date of purchase, in line with HMRC requirements for financial record-keeping.
Customer account information — retained for as long as your account remains active, plus 2 years following the last transaction or interaction, after which it is deleted or anonymised.
Marketing preferences and contact details — retained until you withdraw consent or unsubscribe, at which point we will remove you from our marketing lists within 30 days.
Queries, complaints and claims — retained for 3 years from resolution, to allow for any follow-up or legal claims.
Website and device data (cookies, IP addresses) — retained in line with our cookie policy, typically no longer than 13 months.
Stripe
This data processor does the following activities for us: Stripe is our secure payment gateway that handles your credit card information safely. They ensure your transaction is encrypted and protected against fraud. Stripe processes your payment smoothly so we can fulfil your order instantly.
MailChimp
This data processor does the following activities for us: Our secure email marketing platform used to send you newsletters.
Where necessary, we will transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.
Organisation name: Mailchimp
Category of recipient: Email Service Provider
Country the personal information is sent to: United States
How the transfer complies with UK data protection law: The UK-U.S. Data Privacy Framework
Organisation name: Stripe
Category of recipient: Secure Payment Provider
Country the personal information is sent to: United States
How the transfer complies with UK data protection law: The UK-U.S. Data Privacy Framework
If you have any concerns about our use of your personal information, you can make a data protection complaint to us:
Email: [email protected]
You can view our data complaints procedure at this link:
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
We use cookies to improve your experience on our site. By using our site, you consent to cookies.
Manage your cookie preferences below:
Essential cookies enable basic functions and are necessary for the proper function of the website.
These cookies are needed for adding comments on this website.
These cookies are used for managing login functionality on this website.
Stripe is a payment processing platform that enables businesses to accept online payments securely and efficiently.
Service URL: stripe.com (opens in a new window)
Store-front Platform
Service URL: woocommerce.com (opens in a new window)
Statistics cookies collect information anonymously. This information helps us understand how visitors use our website.
Google Analytics is a powerful tool that tracks and analyzes website traffic for informed marketing decisions.
Service URL: policies.google.com (opens in a new window)
Helps us understand where the traffic on our website is coming from.
Service URL: www.facebook.com (opens in a new window)
Clarity is a web analytics service that tracks and reports website traffic.
Service URL: clarity.microsoft.com (opens in a new window)
SourceBuster is used by WooCommerce for order attribution based on user source.
Marketing cookies are used to follow visitors to websites. The intention is to show ads that are relevant and engaging to the individual user.
Facebook Pixel is a web analytics service that tracks and reports website traffic.
Service URL: www.facebook.com (opens in a new window)
You can find more information in our Cookie Policy and Privacy Policy.
We noticed you're visiting from Canada. We've updated our prices to Canadian dollar for your shopping convenience. Use Pound sterling instead. Dismiss